Return/Exchange Policy

Bonito & Co. Returns & Exchanges of Compression Garments

Our 100% Satisfaction Guaranteed Policy ensures that any garment you purchase through Bonito & Co. meets the highest standards for Medical Grade Compression Garments. 

If you are not satisfied with your garment(s), returning or exchanging it/them within our 10-day return policy is easy and hassle free. Each garment needs to be returned in brand new condition, unworn, with all tags attached at their original positions, and it must be in its original packaging.

• USA orders enjoy Free Shipping & Returns on All Original USA Orders.  A $12 shipping fee will be assessed on any subsequent exchange order shipments, and will be the responsibility of the customer.
• Customer is responsible for the Return Shipping Fee when exchanging a garment.  
• A 15% Return & Restocking Fee will be applied to all Refunds, unless the garment(s) are exchanged for garments of the same or greater value.
• International orders will be charged a non-refundable shipping fee upon order placement. Shipping, Duties, and Taxes are the customers responsibility. Any shipping charges for returns are the responsibility of the customer.

Return/Exchange Policy for Compression Garments

• Garments can be exchanged, providing they adhere to our Return/Exchange Policy, and are exchanged for garments of the same or greater value.
• Garment(s) must be received in our facilities no more than ten (10) days from date of receipt.
• No Returns, Exchanges, Refunds or Store Credits, will be processed outside of our Return/Exchange Policy. Ten (10) days afford ample time to try on the garment(s) for fit without wearing it/them, should you decide to return or exchange it/them.
• Garments can be tried on, but may NOT be worn under any circumstances, should you decide to return/exchange. When trying on a garment for fit, please wear undergarments, such as pantyhose and/or underwear, and cover up incisions to avoid staining the garment. Please heed this advice to avoid misunderstandings and rejected garments.
• Returns or Exchanges will not be issued for garments that have been soiled, altered, washed, worn, damaged, emit odors (including, but not limited to detergents, lotions, fragrances, sweat, smoke, or food) or indicate that they have come into contact with other irritants/allergens (pet hair or dander). Garments returned for any manufacturing defect are accepted, and must be returned in their original packaging.
• Garments returned for any manufacturing defect are accepted, and must be returned in their original packaging.
• Returned garments must pass inspection

How to Return/Exchange a Compression Garment

• Please send an e-mail to info@bonitoandcompany.com referencing your Sales Order Number (SSO), Model Number(s), Color(s), and Size(s) you wish to Return or Exchange.
• Indicate if you want to Return or Exchange, and the reason why.
• Attach all necessary pictures in your e-mail. 
• Once your request is approved, you will receive a Return Authorization (RA) email with a specific RA identification number, and instructions on where and how to Return/Exchange your garment(s).
• Bonito & Co. will provide a pre-paid shipping label for all original returned/exchanged garments.
• Bonito & Co. is not responsible for any lost returns.
• TIP: If you want an immediate Garment(s) Replacement, please place an Exchange Garment(s) Order, and initiate a Return Request for your current Garment(s) separately. This way, you will receive your new Garments(s) as swiftly as possible.

Bonito & Co. Returns & Exchanges of RCP Recovery Care Products

Recovery Care Products are eligible for a Refund/Exchange under the following circumstances:

• Damaged Products: You have 5 (five) days from the delivery date to initiate the RA (Return Authorization) process on damaged items for a replacement to be sent. All Product Returns/Exchanges must have images depicting the damage of the product, carton, or shipper carton, and/or the original manufacturer’s seal in order for the process to continue. Please dispose of the product in a safe manner.
• Products Shipped in Error: You have 5 (five) days from the delivery date to initiate the RA (Return Authorization) process on products shipped in error in order to receive a refund. All Product Returns/Exchanges must have images depicting the product, carton, and/or the original manufacturer’s seal in order for the process to continue. Please dispose of the product in a safe manner.
• Allergic Reaction: Should you experience an allergic reaction, please discontinue the use of the RCP Product(s) immediately, and contact your physician. All Product Returns/Exchanges must have images depicting the product, carton, and/or the original manufacturer’s seal, as well as pictures of the allergic outbreak on your skin, in order for the process to continue. Please dispose of the product in a safe manner.

Recovery Care Products are not eligible for return under the following circumstances:

• Product involved in a fire, or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
• Product has been discontinued.
• Product returned by a party other than the purchaser.
• Product purchased with specific understanding that it was non-returnable.
• Product has passed its expiration date.
• Product has been repackaged in to other containers/packages.